Shipping policy

Shipping & Delivery

Last updated: 27 October 2026

At a glance

  • Free tracked delivery on every UK order, no minimum spend.
  • Orders are processed within 24 hours on working days.
  • Delivery usually takes 6 to 12 working days after dispatch.
  • Prices include VAT. No customs or import charges to pay on delivery.

1. Where we deliver

We currently deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). Some remote areas, such as the Scottish Highlands and Islands, may take a few extra days.

2. Processing and delivery times

Orders placed on a working day (Monday to Friday, excluding UK bank holidays) are processed within 24 hours. Your order is then shipped from our fulfilment partner and usually arrives within 6 to 12 working days. These times are estimates; during busy periods such as Black Friday and Christmas, delivery may take a little longer.

3. Delivery cost

Standard tracked delivery is free on all UK orders. The total you see at checkout is the total you pay.

4. Tracking your order

As soon as your order ships, we email you a tracking number and link. Tracking can take 2 to 3 working days to show the first update; this is normal.

5. VAT, customs and duties

All prices on our website are shown in pounds sterling (GBP) and include VAT. You will not be asked to pay any additional customs duties, import VAT or handling fees on delivery. If a carrier ever asks you for a payment, please do not pay it and contact us straight away.

6. Changing or cancelling an order

If you need to change your delivery address or your order, email us as soon as possible. We can make changes until your order has been handed to the carrier. After that, you can still cancel your order under our Returns & Refunds Policy.

7. Delivery address

Please check your name, address and postcode carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, we will contact you to arrange redelivery and may ask you to cover the cost of resending.

8. Late or missing parcels

Your order remains our responsibility until it is delivered. If it has not arrived within 20 working days of dispatch, or if tracking says delivered but you cannot find it, contact us. We will investigate with the carrier and send a replacement or a full refund if the parcel cannot be found. Full details are in our Returns & Refunds Policy.

9. Contact

Questions about your delivery? Email assistenza@lieviaboutique.com with your order number. We reply within 1 working day.